Frequently Asked Questions
HOW DO I PLACE AN ORDER?
Option 1: Via our online store (website)
Option 2: Send an email to email@example.com with the following details:
- Contact number
- Orders (qty, ground or whole)
WHAT ARE THE MODES OF PAYMENT AVAILABLE?
- Online payment via Paypal
- Bank deposit via Eastwest Bank
WHEN WILL I RECEIVE MY ORDER?
Upon confirmation of receipt of payment (for bank transfers, once we have received a copy of your deposit slip via email):
For METRO MANILA orders:
|3-5 days||via FASTRACK|
|If confirmation is received before 1 pm, within the day||via GRAB Express|
|If confirmation is received after 1 pm, the next working day||via GRAB Express|
For PROVINCIAL orders:
5-11 days via FASTRACK
HOW MUCH IS THE SHIPPING FEE?
Shipping fee depends on the volume of your orders and the delivery address.
Typical shipping rates for 2-3 orders via FASTRACK courier:
|Php 45 – Php 75||Metro Manila|
|Php 60 – Php 90||Rizal (covered areas only)|
|Php 75 – Php 120||Cavite and Laguna (covered areas only)|
|Php 135 – Php 200||Provincial|
Typical shipping rates for 4-11 orders via FASTRACK courier:
|Php 80 – Php 120||Metro Manila|
|Php 90 – Php 140||Rizal (covered areas only)|
|Php 120 – Php 170||Cavite and Laguna (covered areas only)|
|Php 220 – Php 350||Provincial|
RIZAL Covered Areas:
- Taytay, Cainta, Angono, Antipolo, San Mateo 1 & 2, Ampid
CAVITE Covered Areas:
- Molino 1-6, Aniban 1-3, Ligas 1-3, Bacoor, Imus, Noveleta, Cavite City, Gen. Trias, Trece Martires, Paliparan 1, Alapan 1 & 2, Kawit, Tanza, Dasmariñas (except Langkaan 1 & 2)
LAGUNA Covered Areas:
- San Pedro, Biñan, Sta. Rosa, Cabuyao
If you want a same-day delivery, we also offer shipping via Grab Express but the fee will depend on the delivery address (Metro Manila only).
Note: The shipping rates stated above are just estimates. All prices are subject to change without prior notice. In the event that shipping fees change, we will inform you upon confirmation of your order.
CAN I TRACK MY ORDER?
After payment confirmation and as soon as the courier has picked up your package, we will send you a message indicating the waybill number and corresponding website you can track your order/s.
CAN I AVAIL OF DISCOUNTS FOR BULK ORDERS?
We’re always open to partnerships! Please send us an email at firstname.lastname@example.org so we can discuss this further
DO YOU CUSTOMIZE COFFEE PACKAGES FOR SPECIAL OCCASSIONS?
We love making our coffee look even prettier! Shoot us an email at email@example.com and let us know how we can serve you better
OTHER THINGS I NEED TO KNOW?
Because we are committed to only serving fresh coffee beans, we do not stock up on packed coffee at home. We only process and pack your orders after payment confirmation to ensure that your coffee is delivered to you fresh! Which is why for confirmations sent after 1 pm, our courier will only be able to pick this up the next working day because of the time needed to prepare your orders. We hope you understand!